Americano Goodies is committed to providing our customers with the very best customer service. Americano Goodies complies fully with the Consumer Contracts Regulations 2013 legislation.
Americano Goodies aims to pick, pack and dispatch all orders the next working day after they’re placed. If your order is placed before 12:00pm (GMT) on a weekday, it is likely that it will be dispatched the same working day. The speed of your chosen delivery option does not include our handling times, e.g. if your order is placed on Monday after 12:00pm (GMT) with UK Mail (next working day delivery), your order would be processed and dispatched on Tuesday, and then it would be out for delivery on a next working day service and arrive Wednesday.
Americano Goodies offers standard delivery through Royal Mail Tracked 48 (a 2 working day delivery service) and an extended express delivery via UK Mail (a next working day delivery service). International orders will be sent via Parcel Force.
Our free delivery over £50 (excl. VAT) offer is only available to mainland UK delivery addresses. We do not offer free shipping outside of the United Kingdom. Our free shipping offer only covers the cost of 1 parcel, up to 25kg in weight. If your order is large enough that it needs to be sent in multiple parcels, you may be asked to pay £6.79 for each additional parcel.
Orders dispatched through Royal Mail must weigh less than 1.5kg and should be delivered within 2 working days from dispatch.
Orders dispatched through UK Mail should be delivered within 1 working day of dispatch. UK Mail do not deliver on Saturdays as standard on their Express (Next Working Day) delivery service. If you require a Saturday delivery, you would need to contact us on 07454155955 to get a quote (usually between £4 – £10).
Some example delivery schedules are as follows:
Royal Mail Tracked 48
Order dispatched on Monday -> Out for delivery Wednesday
Order dispatched on Thursday -> Out for delivery Monday
Order dispatched on Friday -> Out for delivery Tuesday
Uk Mail (Next Day)
Order dispatched on Monday -> Out for delivery Tuesday
Order dispatched on Thursday -> Out for delivery Friday
Order dispatched on Friday -> Out for delivery Monday
If your order does not arrive within these time frames, please let us know at firstname.lastname@example.org.
Americano Goodies currently ship goods to the following countries/shipping zones:
UK Mail : Mainland UK
ALL EU SERVICES BEEN SUSPENDED UNTIL FUTURE NOTICE
DHL: Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Northern Ireland & some of the EU Contries
Parcel Force Zone 1: France
Parcel Force Zone 2: Netherlands
Parcel Force Zone 3: Belguim
Parcel Force Zone 4: Austria, Czech Republic, Finland, Hungary & Slovakia Lithuania & Sweden
Parcel Force Zone 5: Denmark & Germany
Parcel Force Zone 6: Italy
Parcel Force Zone 7: Spain
Parcel Force Zone 8: Portugal
Parcel Force Zone 9: Greece
Parcel Force Zone 10: Croatia
Parcel Force Zone 11: Channel Islands, Isle of Man & Scottish Highlands
Parcel Force Zone 12: Northern Ireland
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier’s tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier’s local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
Heat Sensitive Products
Any products that are sensitive to heat and are ordered during the summer months are done so at your own risk. We can not accept any liability for damage caused in the transit due to warm weather.
Any discrepancies with the order must be notified to us in writing to email@example.com within 24 hr’s of the receipt. No liability will be accepted for discrepancies notified any later than 24 hr’s after receipt
To contact us regarding a product refund or replacement, please send an email to firstname.lastname@example.org