WELCOME TO AMERICANO GOODIES
LOOKING TO SPOIL SOMEONE SPECIAL?
Want to know more about our tasty products
We are proud to be one of the largest distributors of American food, groceries, candy, sweets, sodas and energy drinks here in the UK! Our vast product range and unbeatable prices make us the best in the UK! We sell a HUGE variety of American brands, from Hershey’s to Mars, Mike & Ike to Twizzlers, Gatorade to Monster, M&M’s to Ruffles, the range is endless and it keeps growing! We aim to bring the most authentic taste of America back to you in the UK & Europe, so you can experience the real taste of the States, whether you’re new to American foods or are an expat looking for a taste of home. It’s like having your own online American supermarket!
We also create our own unique American gift hampers, chock full of the most delectable American candy on offer. They make the most amazing gifts for family, friends and colleagues and are suitable for any occasion!
If you have any questions for us, please check out our extensive FAQ section here: FAQs. If you have any queries we’ve not answered, get in touch via Facebook (@AmericanoGoodies) or send us an e-mail ([email protected]).
Our gift cards are a brilliant way to treat your friend or family member! Selecting one of our gift cards gives them the luxury of choosing some mouthwatering goodies from our extensive selection. Click the button below to find out more.
You can also browse our delicious range of gift hampers!
Get in touch with one of our friendly customer service team members!
We aim to reply to all emails within 1 working day. Please remember to include your order number where possible.
Frequently asked questions:
Our customer service team field a lot of varied questions during the course of a typical day here at Americano Goodies. However, there are some questions that crop up with a regularity that demanded we create an FAQ page. So, in the interests of giving our staff a bit of a break and, more importantly, answering your queries in a succinct manner, here is the Americano Goodies FAQ page!
Of course, if you don’t find the answer to your question here, you’re more than welcome to send our team an email at [email protected] – we’re here to help!
Let’s get stuck in.
We know you’re keen to get your order – it’s completely understandable! Who isn’t excited for a big box of delicious American goodies!? If you’d like an update regarding the status of your order, simply get in touch with us, via e-mail ([email protected]), phone (07454155955) or Facebook (@AmericanoGoodies)!
Don’t panic! We are here to help! Please get in touch with us as soon as possible by emailing us at [email protected], calling us on 07454155955 or messaging our @AmericanoGoodies Facebook page. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in. We must be notified within 1 week of you placing your order of any loss or damage.
That depends. If your order is placed before 14:00, we will do our utmost to ship it the very same day. Aside from this, your order will usually be dispatched the next working day after it is placed, but it may take us up to 3 working days to dispatch your order during busier periods. If you need your order urgently for an event or occasion, please call us as soon as the order is placed (07454155955).
Yes! We do offer free next day delivery within mainland* UK, when your order is packed with over £50 of tasty American goodies! Our free shipping offer is non-exclusive of VAT, so if there are items in your basket that have VAT included in the price, the VAT amount won’t count towards the £50 total needed. It therefore needs to be your sub-total (the total excluding VAT) that exceeds £50. Once it exceeds £50, free delivery is automatically offered at the delivery method stage during check out. If your order is so huge that it needs to be packed into multiple parcels (we can only send up to 28kg of goods in one parcel) then we will cover 2 parcels free of charge, but beyond this, we may ask you to pay £5.00 per additional parcel.
*Mainland UK is defined as England, Scotland and Wales, excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.
No! We store all of our products in our UK based warehouse based in the market town of Poole in Dorset. We bring over the widest range of American Soda, Candy and Groceries for both lovers of American food and drink, and the expats we serve nationwide.
For our customers in the UK, Royal Mail Tracked 48 is a 2 working day tracked service and Parcel force is a next working day tracked service.
Royal Mail orders can only be up to 1.5kg in weight. If you exceed this weight, you’ll have to jump up to Parcel force, which supports orders up to a whopping 30kg. Example delivery times are as follows:
Royal Mail Tracked 48 (2 working day)
Order Dispatched Monday -> Delivery Wednesday
Order Dispatched Thursday -> Delivery Monday
Order Dispatched Friday -> Delivery Tuesday
Parcel Force (next working day)
Order Dispatched Monday -> Delivery Tuesday
Order Dispatched Thursday -> Delivery Friday
Order Dispatched Friday -> Delivery Monday
As standard, no. Parcel force can deliver on a Saturday, but this comes with a surcharge on top of our standard delivery prices which will need to be paid (£4 per parcel). If you can only accept delivery on a Saturday, please get in touch with our customer service team, who should be able to assist in arranging this. Royal Mail Tracked 48 doesn’t include Saturday deliveries, but there is a chance they may deliver on a Saturday at their own discretion.
Our website has a fantastic reliability rating with over 99.9% uptime. We always strive to ensure our website is operating smoothly and efficiently. If however you are still unable to access all the features on our website, please get in touch with us by sending an email to [email protected].
You can pay with PayPal or with Credit/Debit cards through our website. Unfortunately, we cannot accept American or Lithuanian issued Credit/Debit cards directly through our website, but they may be used via PayPal.
We currently sell online, but we are looking into opening a physical shop in the near future.
Coupon codes need to be entered prior to checking out. You can enter your coupon code in the Coupon Code section, which you’ll see when viewing the contents of your shopping cart.
Yes you can come and collect, once you place the order you have the option to select which say (Collected from our warehouse). After placing your order once it will be ready we will be in contact with you to arrange the collection. Please note we do not accept people walking in the warehouse so if you come without us notifying you will not be able to access the warehouse.
No. We offer delivery with the UK and to many European countries. The full list can be found a few questions above, or in our Delivery Information! However we are starting the plan to expand to Arabic countries.
In general, we don’t tend to partnership with vloggers/bloggers in this manner, but if you have a very large audience, we may be interested in working with you! Please get in touch with us at [email protected]. Don’t forget to include a link to your social media, website or channel for us to look at!
All of our products are marked with a best before date. A best before date is about quality, not safety. When the date has passed, it doesn’t mean that the food will be harmful, but it might begin to lose it’s flavour and texture. The majority of our products, especially products like candy, gum, tinned groceries, usually have a long best before date on them (6 months +). Other products like crisps, cakes, cereals may have a shorter best before date on them. We carry out regular date checks on our stock, and any items with a best before date of less than a month are often noted and moved to our Clearance Zone at a reduced price. If you’re planning to buy for a particular event in the future, or simply want to know the best before dates on items before purchasing them, just ask! We will be more than happy to let you know the best before dates on any of our products before you buy them. You can get in touch with us via email ([email protected]), on Facebook (@AmericanoGoodies) or on the phone (07454155955).
Every request we get, we log with our buyer. Should there be significant demand for a product, we’ll then try to find it and see if we can import it. If that’s a yes, then we’ll get a small supply in order to ‘test the market’. Should it prove to be popular enough, we’ll then source more and it will become a regular fixture amongst our product list. Please don’t be afraid to ask for something you want – we want to know what you’d like to see us stock and if you don’t ask, you don’t get! We can’t promise to get everything, but where we can, we will!
All of our products are marked with a best before date. A best before date is about quality, not safety. When the date has passed, it doesn’t mean that the food will be harmful, but it might begin to lose it’s flavour and texture. The majority of our products, especially products like candy, gum, tinned groceries, usually have a long best before date on them (6 months +). Other products like crisps, cakes, cereals may have a shorter best before date on them. We carry out regular date checks on our stock, and any items with a best before date of less than a month are often noted and moved to our Clearance Zone at a reduced price. If you’re planning to buy for a particular event in the future, or simply want to know the best before dates on items before purchasing them, just ask! We will be more than happy to let you know the best before dates on any of our products before you buy them. You can get in touch with us via email ([email protected]), on Facebook (@AmericanoGoodies) or on the phone (07454155955).
