Returns and Refunds

At Americano Goodies, we strive to provide excellent customer service and ensure your satisfaction with every purchase. Please read our return policy carefully to understand your rights and options.

Return Policy

Our return policy allows for returns within 14 days of purchase. However, please note that if 14 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it must be in its original packaging.

Specific Product Conditions

Please be aware that certain products have specific conditions for returns:

• Broken Pringles Products: We do not offer refunds or replacements for broken Pringles products due to their fragile nature.
• Damaged Cereal Boxes: We do not offer refunds or replacements for damaged cereal boxes. The packaging's purpose is to protect the sealed plastic packet containing the cereal. Slight dents, crushes, or bends in the box will not qualify for refunds or returns.
• Slightly Dented Cans: We do not offer refunds or replacements for slightly dented cans that remain intact without any leaks or bursts.
• Clearance Section: Products purchased from our clearance section are not eligible for refunds.
• Mystery Boxes, Hampers & Gift Cards: We do not offer refunds for Mystery Boxes, Hampers, or Gift Cards.

Return Process

If you decide to return a non-perishable product for any reason other than the above conditions, we will be happy to refund the basic cost of delivery that was incurred to send the goods to you initially. However, please note that you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Consumer Contracts Regulations

Americano Goodies complies fully with the Consumer Contracts Regulations 2013 legislation to ensure that your rights as a consumer are protected.

Contact Us

If you have any questions or require further clarification regarding our return policy, please contact us at support@americanogoodies.co.uk. Our dedicated support team is here to assist you.

Thank you for choosing Americano Goodies, and we appreciate your understanding of our return and refund policies.